Terms of service
Last updated: 01 October 2026
Background
JB Packaging is a trading name of Engineered Foam Products Ltd, a company registered in England and Wales under company number 11414695. Our registered office and principle place of business is at Cornhill Close, Lodge Farm Industrial Estate, Northampton, NN5 7UB.
These JB Packaging Website Terms & Conditions ("Terms") govern all transactions and interactions between you, the User, and us, the owner of this Website. By using this Website, purchasing Goods, or accessing Services, you agree to be bound by these Terms. If you do not accept these Terms, you must stop using this Website immediately.
These Terms apply to all consumer and business ecommerce transactions.
1. Contact us
1.1 You can contact us by telephone (0800 285 1339) or by writing to us at sales@jbpackaging.co.uk or JB Packaging (Engineered Foam Products Ltd), Cornhill Close, Lodge Farm Industrial Estate, Northampton, NN5 7UB.
2. Definitions and interpretation
In these Terms the words starting with capital letters shall have the following meanings:
“Account” means collectively the personal information, Payment Information and credentials used by Users to access paid Content and/or any communications System on this Web Site;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
"Consumer" means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Goods” means any products that we advertise and/or make available for sale through this Web Site;
“Intellectual Property Rights” means all: (a) copyrights, patents, rights in trademarks, design rights, database rights, rights in know-how, trade secrets, service marks, domain names and rights in confidential information (whether registered or unregistered); (b) applications for registration, and the right to apply for registration, renewal, extension, division or reissue, for any of the rights listed in (a); and (c) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world;
“Loyalty Scheme” means our loyalty points scheme outlined in Clause 15;
“Payment Information” means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form; “Premises” means our place of business located at Engineered Foam Products Ltd Plastics, Cornhill Close, Lodge Farm Industrial Estate, Northampton, NN5 7UB;
“Services” means collectively any online facilities, tools, services or information that we make available through this Web Site either now or in the future;
“System” means any online communications infrastructure that we make available through this Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards and email links;
“User”/“Users” means the third party(ies) that access this Web Site and are not employed by us acting in the course of their employment, and includes you; and
“Web Site” means the website that you are currently using (www.jbpackaging.co.uk) and any sub-domains of the website unless expressly excluded by their own terms and conditions.
3. Use of this Web Site and Accounts
3.1 Persons under the age of 18 should use this Web Site only with the supervision of an adult. Payment Information must be provided by or with the permission of an adult.
3.2 In order to purchase Goods on this Web Site you may create an Account which will contain certain personal details and Payment Information which may vary based upon your use of this Web Site (for example, we may not require payment information until you wish to make a purchase). By continuing to use this Web Site you agree that:
3.2.1 all information you submit is accurate and truthful;
3.2.2 you have permission to submit Payment Information where permission may be required; and
3.2.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further confirmation of your agreement to the matters at Clauses 3.2.1 – 3.2.3 above.
3.3 It is recommended that you do not share your Account details, particularly your username and password. We do not accept any liability for losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
3.4 If you have reason to believe that your Account details have been obtained by another without consent, you should contact us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled up until they are dispatched. In the event that an unauthorised purchase is dispatched prior to you notifying us of the unauthorised nature of the purchase, we do not accept any liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
3.5 When choosing your username you are required to adhere to the terms set out in Clause 6 below. Any failure to do so could result in the suspension and/or deletion of your Account.
3.6 Alternatively, you may also purchase Goods on this Website as a guest. As a guest, you do not need to create an Account.
4. Orders and our contract with you
4.1 Our acceptance of your order for Goods will take place when we email you to confirm your order, indicating that your order has been fulfilled and is on its way to you, at which point a contract will come into existence between you and us. If we confirm your order, we will charge you for the Goods. No part of this Web Site is intended to constitute a contractual offer capable of acceptance by you.
4.2 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Goods. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Goods.
4.3 You will be responsible for payment of any import duties and taxes for deliveries outside of the United Kingdom. Please contact your local customs office for further information before placing your order.
4.4 You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.
5. Goods, pricing and availability
5.1 Where appropriate, you may be required to select the required colour and number of the Goods that you are purchasing.
5.2 We provide stock indications on this Web Site as a guide only. These indications may not take into account sales that have taken place during your visit to this Web Site.
5.3 All pricing information on this Web Site is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated regularly.
5.4 In the event that prices are changed during the period between your order being placed for Goods and our processing that order and taking payment, we will contact you prior to your order being processed with details of the new price. You may cancel your order if the new price is not acceptable.
5.5 All prices on this Web Site include VAT. Our VAT number is: GB 563 0699 25.
6. Use of this Web Site and Services
6.1 When using the Services and any System on this Web Site you should do so in accordance with the following rules:
6.1.1 you must not use obscene or vulgar language;
6.1.2 you must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
6.1.3 you must not submit Content that is intended to promote or incite violence;
6.1.4 it is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
6.1.5 the means by which you identify yourself must not violate these Terms or any applicable laws;
6.1.6 you must not impersonate other people, particularly employees and representatives of ours or our affiliates; and
6.1.7 you must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
6.2 You acknowledge that we reserve the right to monitor any and all communications made to us or using our System.
6.3 We are not able to confirm that this Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from your use of our Services.
6.4 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
7. Our intellectual property
Subject to the exceptions outlined in Clause 10 of these Terms, all Intellectual Property Rights in Content included on this Web Site, unless uploaded by Users, and including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is our property or that of our affiliates or other relevant third parties. By continuing to use this Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use Content from this Web Site unless otherwise indicated on this Web Site or unless we give you express written permission to do so.
8. Third party intellectual property
Unless otherwise expressly indicated, all Intellectual Property Rights in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on this Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.
9. Links to other web sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under our control or that of our affiliates and are provided for your information only. Your use of those sites is subject to the terms of use and policies available on those sites. We have no control over the contents of such sites and accept no responsibility or liability for them or for any loss or damage that may arise out of your use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
10. Links to this Web Site
If you wish to place a link to this Web Site on other sites you may do so only to the home page of this Web Site and with our prior permission. Deep linking (i.e. links to specific pages within this Web Site) requires our additional express permission. To find out more please contact us by email at: sales@jbpackaging.co.uk.
11. Providing the Goods
11.1 We will deliver the Goods to you via a third party courier service at your cost. Alternatively, you may collect certain Goods directly from us, as detailed on our Web Site.
11.2 The estimated time frame for delivery of the Goods within the United Kingdom is 2 – 4 working days.
11.3 The costs of delivery will be as displayed to you on our Web Site.
12. Faulty, damaged or incorrect Goods
12.1 We are under a legal duty to supply Goods that conform to our contract with you, including applicable requirements concerning satisfactory quality, fitness for purpose and correspondence with their description.
12.2 Please inspect your order after delivery and contact us as soon as reasonably possible if Goods are faulty, damaged, incorrectly supplied or not as described. Provide your order number or other proof of purchase and details of the issue. Photographs can help where available. Please retain the Goods and packaging while we provide instructions.
12.3 We will provide an appropriate remedy in accordance with your applicable legal rights. Depending on the circumstances, this may include a refund, replacement or repair. Your entitlement to a statutory remedy is not subject solely to our discretion.
12.4 Consumers normally have a 30-day short-term right to reject faulty or misdescribed Goods for a refund. Further rights, including rights to repair, replacement, price reduction or a refund, may apply afterwards.
12.5 We will arrange collection or reimburse reasonable return transport costs where applicable. Please contact us before arranging transport so that we can agree suitable arrangements. Unless we provide another address, Goods should be returned to the address in clause 13.5.
12.6 Refunds will be made to the original payment method without a refund fee, without undue delay and within the applicable legal deadline. For Consumers entitled to a refund for defective Goods, we will issue it within 14 calendar days after agreeing that entitlement.
12.7 The change-of-mind conditions and time limits in clause 13 do not limit your applicable rights concerning faulty, damaged, misdescribed or incorrectly supplied Goods.
13. Cancelling your order, returns and refunds
13.1 Our voluntary 30-day returns policy
13.1.1 You may request a change-of-mind return of unused standard Goods within 30 calendar days after delivery. You then have a further 14 calendar days after notifying us to send the Goods back.
13.1.2 This voluntary policy applies to Consumer and business customers purchasing through our Web Site, including purchases of discounted standard Goods.
13.1.3 Goods returned under this voluntary policy must be unused, clean, undamaged and suitable for resale. Goods used to store or transport food or other contents are not eligible for voluntary change-of-mind returns.
13.1.4 Please retain original packaging where possible. Opening packaging solely to inspect Goods does not automatically prevent a return.
13.1.5 These voluntary conditions do not restrict Consumers’ statutory cancellation rights under clause 13.2 or applicable rights under clause 12.
13.2 Consumers’ statutory cancellation rights
13.2.1 If you are a Consumer, you normally have a statutory right to cancel an online order without giving a reason, subject to the exceptions in clause 13.3.
13.2.2 You may cancel from placing your order until the end of 14 calendar days after delivery. For an order consisting of multiple Goods, lots or pieces delivered separately, this period normally runs from delivery of the last item, lot or piece.
13.2.3 Notify us of cancellation before the deadline and send the Goods back within 14 calendar days after notifying us, unless we agree to collect them.
13.2.4 You may inspect Goods as you would in a shop. Original packaging is not a condition of exercising your statutory cancellation right. Where legally permitted, we may deduct an amount for loss in value caused by handling beyond what is necessary to establish the Goods’ nature, characteristics and functioning.
13.2.5 Any clear statement of cancellation is sufficient. You do not need our approval or have to use a particular form. The optional cancellation form is provided in clause 24.
13.2.6 A statutory cancellation is effective if your notification is sent before the cancellation deadline. The deemed-receipt provisions in clause 22 do not postpone or restrict this right.
13.3 Exceptions to change-of-mind cancellation
13.3.1 Goods genuinely made to your specifications or personalised for you are excluded from change-of-mind returns.
13.3.2 Other statutory exceptions may apply to Goods liable to deteriorate or expire rapidly; sealed Goods unsuitable for return for health protection or hygiene reasons once unsealed; and Goods that become inseparably mixed with other items after delivery.
13.3.3 Any applicable exclusion will be disclosed before purchase. Goods are not treated as bespoke simply because they are ordered in bulk or manufactured after an order is placed. Selecting standard catalogue options does not, by itself, make Goods bespoke.
13.3.4 These exceptions do not affect applicable rights concerning faulty, damaged or misdescribed Goods. Merely opening a standard packaging product does not automatically create a hygiene exception.
13.4 How to arrange a return
13.4.1 Email sales@jbpackaging.co.uk, call 0800 285 1339 or write to the address in clause 13.5. Provide your order number or other proof of purchase, the Goods and quantities being returned, their condition and the number of parcels or pallets.
13.4.2 Please contact us before sending Goods back so that we can provide instructions, particularly for pallet orders or large consignments. This request does not make a Consumer’s statutory cancellation conditional on our approval.
13.4.3 Package Goods securely and retain proof of dispatch.
13.5 Return address
Unless we give you another address, send returns to:
JB Packaging / Engineered Foam Products Ltd
Cornhill Close
Lodge Farm Industrial Estate
Northampton
NN5 7UB
13.6 Return transport costs
13.6.1 For change-of-mind returns, you are responsible for arranging and paying for return transport, provided we have supplied the required information before purchase. We do not charge a restocking fee.
13.6.2 The following estimates are per parcel or pallet. The applicable rate depends on collection postcode, shipment dimensions, weight and quantity. Rates charged by an independently chosen carrier may differ.
Estimated parcel return costs
| Collection area | One parcel |
|---|---|
| UK mainland, excluding specified Highlands postcodes | £9.99 |
| Scottish Highlands & Islands* | £17.99 |
| Isle of Man | £17.99 |
| Isle of Wight | £11.99 |
| Isles of Scilly | £27.99 |
| Northern Ireland | £14.99 |
| Channel Islands | £27.99 excluding VAT |
The Highlands & Islands parcel rate applies to: AB37–AB38, AB54–AB56, FK17–FK21, HS1–HS9, IV1–IV63, KA27–KA28, KW1–KW17, PA20–PA49, PA60–PA78, PH19–PH26, PH30–PH40, PH42–PH44, PH49–PH50 and ZE1–ZE3.
Estimated pallet return costs
| Collection area | One pallet |
|---|---|
| England & Wales, excluding London and offshore islands | £83.99 – £124.99 |
| London | £89.99 – £99.99 |
| Mainland Scotland | £89.99 – £164.99 |
| Scottish islands | £199.99 – £299.99 |
| Isle of Man | £199.99 |
| Isle of Wight | £124.99 |
| Northern Ireland | £124.99 |
| Channel Islands | £199.99 excluding VAT |
| Isles of Scilly | £124.99 |
13.6.3 Estimates include 20% VAT except where expressly stated otherwise. Applicable VAT on Channel Islands or Republic of Ireland collections will be included in the estimate supplied before purchase.
13.6.4 For Goods that cannot normally be returned by post, we will provide a postcode-specific return-cost estimate before purchase, including any applicable additional transport charges.
13.6.5 Return transport costs for faulty, damaged or incorrectly supplied Goods are dealt with under clause 12.5.
13.7 Refunds for cancellation and change-of-mind returns
13.7.1 We will refund the amount paid for eligible returned Goods to the original payment method, without an administration or restocking fee.
13.7.2 Refunds will be issued without undue delay and within 14 calendar days after receiving the Goods back.
13.7.3 For Consumers exercising statutory cancellation rights, the deadline runs from receipt of the Goods or evidence that they have been sent back, whichever is earlier.
13.7.4 If you cancel before delivery and no Goods need returning, we will refund within 14 calendar days after notification of cancellation.
13.7.5 When your entire eligible order is cancelled or returned, we will also refund the original standard delivery charge. Additional charges for premium delivery services are not refundable. For partial returns, original delivery charges are normally not refunded unless required by law.
13.7.6 Any permitted deduction for diminished value under clause 13.2.4 will be explained to you.
13.7.7 Your payment provider may take additional time to display the refund in your account.
13.8 Exchanges
For a change of size or product, arrange the return of eligible Goods and place a separate order for the replacement. Remedies for faulty or incorrectly supplied Goods are handled separately under clause 12.
13.9 Statutory rights
Our voluntary returns policy is additional to statutory rights. Nothing in clauses 12–14 excludes or limits rights that cannot lawfully be excluded, including any mandatory consumer protection applicable to an overseas purchase.
14. Account termination and cancellation of pending purchases
14.1 You may close your Account by contacting us using the details in clause 13.4.
14.2 We may close or suspend your Account where reasonably justified, including misuse of the Web Site, suspected fraud or a serious breach of these Terms. We will normally notify you by email and explain the reason, unless doing so would be unlawful or compromise security or an investigation.
14.3 Account closure does not remove rights or obligations relating to purchases already made. Where we close your Account, we will notify you of the status of any pending orders. Any cancellation by us will be subject to our contractual obligations and your legal rights.
14.4 Before accepting an order under clause 4.1, we may decline it and refund any payment taken. Once a contract has been formed, we will not treat Account closure as an unrestricted right to cancel that contract.
14.5 If you close your Account, we will treat this as a request to cancel outstanding, undispatched orders where cancellation is available. Exceptions for genuinely bespoke or personalised Goods remain subject to clause 13.3.
14.6 Where an undispatched purchase is cancelled and a refund is due, we will refund the sums paid for that purchase to the original payment method without undue delay and within 14 calendar days of cancellation.
14.7 Account closure does not prevent you from requesting a return, reporting defective Goods, making a complaint or exercising statutory cancellation rights. Contact us directly using the details in clause 13.4.
15. Offers
15.1 Returning customer offer: terms and conditions
15.1.1 This offer is available to customers who have previously completed an order with JB Packaging and are signed in to the same customer account when placing a new order.
15.1.2 Returning customers receive 5% off an eligible order over £500, or 10% off an eligible order over £1,000. Only the highest applicable discount applies; the two discounts cannot be combined.
15.1.3 The minimum spend is calculated on the order’s product subtotal before VAT and delivery charges. Delivery charges are not discounted.
15.1.4 The discount applies to eligible orders placed through jbpackaging.co.uk and will be shown at checkout. It cannot be added after an order has been placed.
15.1.5 This offer cannot be combined with other discount codes or promotions and has no cash value.
15.1.6 JB Packaging may end or change the offer for future orders. Any discount already applied to a completed order will be honoured.
16. Complaints
16.1 If you would like to make a complaint, please contact us by telephone at 0800 285 1339 or by writing to us at sales@jbpackaging.co.uk or JB Packaging (Engineered Foam Products Ltd), Cornhill Close, Lodge Farm Industrial Estate, Northampton, NN5 7UB
17. Privacy
Your use of this Web Site is also governed by our Privacy Policy which is incorporated into these Terms by this reference. To view the Privacy Policy, please click on the link above.
18. Changes to the Service and these Terms
We may change this Web Site, its Content or these Terms from time to time without prior notice. We will notify of any change to these Terms you when you next use this Web Site following the changes. If you are not happy with the change, you can stop using the Services or cancel an order for Goods not yet dispatched by following the procedure in Clause 14. If you continue to use the Services or don’t cancel an order for Goods, we will assume that you are happy with the change. If we are required to make any changes to these Terms relating to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Our liability to you
19.1 While we will use reasonable endeavours to ensure the accuracy of any information we place on this Web Site, this Web Site is provided on an "as is" and "as available" basis and we do not guarantee that this Web Site will operate continuously or without interruptions or be error-free, including any transaction that may be conducted on or through this Web Site.
19.2 We make no warranty that this Web Site will meet your requirements or that defects will be corrected, or that this Web Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of this Web Site. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this Web Site.
19.3 As a Consumer, we are responsible to you for:
19.3.1 foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen; and
19.3.2 for breach of your legal rights in relation to the Goods which are not: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective Goods under the Consumer Protection Act 1987.
19.4 We only supply Goods to you as a Consumer for private and domestic use. We are not liable for business losses. If you use the Goods and/or Services for any commercial, business or re-sale purpose we will have no liability to you for any: economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); loss of goodwill or reputation; or special or indirect losses.
19.5 In any event, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability: for death or personal injury caused by our negligence or the negligence of our servants, agents or employees; or for fraud or fraudulent misrepresentation.
20. No waiver
In the event that we fail to enforce rights against you, or delay in doing so, that will not mean that you have waived our rights against you.
21. Entire agreement
We intend to rely upon the terms set out here. If you require any changes, please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what we and you are expected to do.
22. Notices
All notices shall be given to us either by post to our Premises or by email to sales@jbpackaging.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
23. Law and where you may bring legal proceedings
These Terms and the relationship between you and us shall be governed by English law and you may bring legal proceedings in respect of the Goods and/or Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts
24. Optional model cancellation form
Complete and return this form only if you wish to cancel your contract. You may instead notify us using any other clear statement of cancellation.
To: JB Packaging / Engineered Foam Products Ltd, Cornhill Close, Lodge Farm Industrial Estate, Northampton, NN5 7UB
Email: sales@jbpackaging.co.uk
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following Goods:
Order No: ______________________________
Ordered on/received on:** ______________________________
Name of Consumer(s): ______________________________
Address of Consumer(s): ______________________________
Signature of Consumer(s), only if submitted on paper: ______________________________
Date: ______________________________
Delete as appropriate.